Java Chat

Real Audio/Real Video

Setting up Real Audio/Video

Microsoft FrontPage Extensions

Troubleshooting Common Problems with FrontPage

Server timing out when publishing large sites

Error - Front Page Extensions not Installed

I published but my web's not there

My counter, bbs, guestbook, etc aren't working

My forms won't work through the Secure Server

My search bot doesn't return any results

The Web Publishing Wizard starts up

Additional Users on your Domain

We provide two Java Chat programs for use on your domain. Extra charges apply for use of this feature. See our fee schedule for pricing. If you have applied for the basic Java Chat or the Volano Java Chat, look on your website for a chat directory. It will already be configured for the server. To join the chat, with your browser, go to:

http://www.yourdomain.com/chat

The basic Java Chat is capable of up to 20 users at one time. Here is an example:

http://www.hostingservice.net/Java-Chat/

You will need the following information to log on:

Username: test
Password: test

The Volano Chat has 25 rooms and a lot more features. Here is an example:

http://www.hostingservice.net/Volano-Chat/

You will need the following information to log on:

Username: test
Password: test

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Real Audio or Real Audio/Video is available for an extra charge. See our fee schedule for details.

 

Real Audio is a real time audio transmission/player system. A digital audio stream is transmitted from the server over the Internet to the destination and played immediately, rather than being stored to disk first and then played.

 

Each audio clip requires two files: a metafile with extension .ram, and the digital audio clip itself, with extension .ra.

The .ram file holds one or more lines of ASCII text, each of which references the .ra file to be played when the .ram file is accessed by the browser.

 

Entries in .ram files have the form:

 

pnm://machinename.net/yourdomain/name-of-clip.ra

 

Place your .ram and .ra files in the realaudio subdirectory under your web directory. Remember that .ram files must be uploaded in ASCII mode while .ra files must be uploaded in BINARY mode. You may then access these files via a web browser at:

http://www.yourdomain.com/realaudio/file.ram

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Setting up Real Audio/Video:

STEP 1: CREATE A SOUND FILE

If the sound file that you want to make into a RealAudio file is already saved on your computer you can skip to step 2. If you want to create a sound file from an external source (e.g. your CD player, VCR, or Microphone), you can use a program called Sound Recorder which comes with Windows95 (usually located in the Windows directory as "Sndrec32.exe") or you can download an audio editing program called Cool Edit which is available in shareware and full release versions. You will need to consult your sound card manual to learn how to send audio from your source into the computer.

For best results, encode the audio in the highest possible setting (16-bit 44.1MHz). Consult the software's documentation to find out how to make these settings. The RealAudio Encoder will eventually compress it down, so it is recommended to start with the highest quality source. Once you create the sound file, save it as either a .wav, .au, or .pcm file.

STEP 2: ACQUIRE THE REAL AUDIO SOFTWARE

In order to create and listen to RealAudio files, you will need to download and install the following programs:

RealAudio Player:   http://www.realaudio.com/products/player/index.html

RealAudio Encoder:   http://www.real.com/products/tools/index.html

You can download shareware versions of the player and the encoder from RealAudio web site as well. RealAudio offers a full version of their software which affords better quality playback and may include other features. This software package is not necessary to create RealAudio files on your page.

STEP 3: TURNING YOUR SOUND FILE INTO A REAL AUDIO FILE

Follow theses steps to create a RealAudio file:

1.Open the RealAudio Encoder program.
2.Select the file that you want to encode by hitting the "Browse" button.
3.Select the sound file (e.g. .wav, .au, .pcm).
4.Select the desired compression and file name on the right side of the screen. (e.g. "14.4 Mono", "28.8 Mono", "28.8 Stereo", and "ISDN")
5.Select START ENCODING from the Encode menu at the top of the screen.

The original sound file will be scanned and copied to a compressed format. You have just created an RA file.

** Important ** Do NOT use underscore ("_") characters when naming RA files as they will not be interpreted correctly by the .ram file.

 

STEP 4: UPLOAD THE .RA FILE TO YOUR WEB SITE

Upload the .ra file to the root directory of your web site in binary transfer mode.

STEP 5: CREATING THE .RAM FILE

You need to create a text file with a ".ram" extension. This text file contains a URL to the realaudio file in the following format:

pnm://machinename.net/yourdomain/name-of-clip.ra

Note the "pnm:" prefix. Substitute your machinename.net and yourdomain above.

Once the .ram text file is created, save it and upload it to your web site in ASCII transfer mode. We suggest using the same file naming convention. (e.g. "test.ram" will launch the "test.ra" file)

STEP 6: CREATING THE HTML CODE FOR THE REAL AUDIO FILE

The HTML document does NOT reference the .ra file itself; it must call the .ram file which, in turn, launches the RealAudio file as represented below.

http://www.yourdomain.com/realaudio/file.ram

If you reference the .ra file directly from your HTML code, the audio file may play, but you will not benefit from the streaming audio effect.

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The following are solutions to some of the common FrontPage problems. If you are still having problems that you cannot resolve after researching the solutions below, please contact us by email at support and we will be glad to answer your questions and address your concerns.

 

This difficulty arises when the uploading link times out in the process of copying the web to our server.  The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually or keep uploading until your website gets fully uploaded.  If this problem persists for you, please contact support.

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You can get this error even when the extensions have been installed.   If you get this error, please contact support and we'll make sure the extensions are installed and repair them if necessary.

NOTE:  The extensions are easily corrupted.  Please use only FrontPage Explorer to update your website on the server, and not FTP or Telnet.

 

This will happen when the "Destination Web Name" is filled in when publishing to our server. This box should be left blank.  If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it.   Your site will exist under a subdirectory instead of at the top level /www where it should be. Another problem might be that you did not rename your homepage to "default.htm".

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These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are associated with them.  Please don't change the permissions of your files or directories unless you have a specific reason for doing so and you know what effect it will have on your site.

 

The call to a cgi script using the Secure Server must not be within a webbot.  Use a normal cgi call in your html script for Secure Server calls.

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The /www directory must be world readable AND you need to recalculate links BEFORE publishing (or after editing directly on the server).  If it still doesn't work:   FTP to the server and go to the /www/_vti_txt/default.wti directory.    Delete any files that begin with "ALL.".  Don't delete any other files.  Then using Windows Explorer, do the same thing on your PC.   Recalculate links, test locally with your browser and publish.

 

This is a common problem when you do not have a proper connection to the Internet even though you may think you do. Try rebooting  your computer and reconnect to the Internet and try to publish again. If it happens continuously, cancel the operation and contact support to have the FP extensions re-installed or repaired.

 

NOTE: If you are using FrontPage, you should NEVER use regular FTP or Telnet to upload your files. This will damage the extensions. Use one or the other all the time.

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If you have asked for additional POP/FTP/Telnet accesses on your domain, the users of these additional accounts can access the server via FTP, Telnet, and Email with the following parameters:

When they login via FTP or Telnet, they will be taken to their directory, where they will see their own www directory.

 

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